Returns and Refunds

These Refund rules apply to goods purchased online through our secure website
If you have any questions relating to these terms and conditions please write to our customer services team at

» As per our policy, we do not provide cash refunds, however, we do offer product exchanges.

» A product may be exchanged for another product of equivalent or higher price value within the fourteen (14) days of receiving delivery.

» Products which have been custom engraved with initials cannot be exchanged. 

» The returned product must be in brand new condition - fully sealed, unused and untampered, satisfactory to our Management's discretion.

» If you receive any items which are faulty or damaged please return the items within 14 days and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.

Contact and Company Information

Questions, comments, requests regarding these Refund & return conditions for our Products should be addressed to

Goods in case of returns, have to be returned to the address below:

The Spirit of Dubai FZC
P O Box 513730,
Sharjah Airport International Free zone (SAIF)
Sharjah, UAE.
Tel: +971 6 5089999 is a site operated by The Spirit of Dubai FZC. We are registered in United Arab Emirates under license number 16162. Our registered address is the one stated above.


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