TERMS & CONDITIONS


Welcome to the website of The Spirit of Dubai FZC.

These terms and conditions apply to the use of www.thespiritofdubai.com and the sale and purchase of our products to you is subject to the conditions set out on this page. By using www.thespiritofdubai.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should leave this website immediately.
If you have any questions relating to these terms and conditions please contact our customer services team at info@thespiritofdubai.com before you place any order at www.thespiritofdubai.com

1.General

1.1 Access to this website is permitted on a temporary basis and we reserve the right to withdraw and amend the Services without notice. We will not be liable if for any reason the website is unavailable at any time or for any period. We reserve the right to restrict access to some or all parts of the website from time to time.
1.2 We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions

2.Definitions

2.1 In order to simplify the terms and conditions we have provided definitions of keywords or phrases, where the words or phrases below should be interpreted to have the following meanings:-
2.2 “Contract” - an agreement between The Spirit of Dubai FZC and You to sell the item(s) which you have placed on order through the website and which incorporate these Terms and Conditions.
2.3 “Order(s)” - this means an order placed by you for one or more of our products.
2.4 “You”, “Your”, “Customer” - refers to the person that is placing the order or simply using the website as a customer.
2.5 “We” “Us” “Our” - this means The Spirit Of Dubai FZC.
2.6 “Website” - www.thespiritofdubai.com

3.Using the Website

3.1 This website will require registration and subsequent access to the website will be subject to an approved login name and password. It is the responsibility of the Customer to ensure that all information provided by the Customer on this website is accurate and complete.
3.2 All password details are accepted and may be withdrawn at our sole discretion and are exclusive to You and non-transferable and must be treated as strictly confidential at all times.
3.3 In the event that you have any concerns regarding your approved login name or password or become aware of any misuse then you must inform us immediately. Please Read Privacy Policy for more Information.
3.4 Occasionally this website may contain sponsored offers/promotions/links to other websites, which are not operated by us. We have no control over linked sites and will not accept any responsibility for them or any issue/loss/damage that may occur from your use of those links. Use of those links will be subjected to terms and conditions within each of those sponsored sites.
3.5 The Spirit of Dubai FZC has made every effort to ensure that www.thespiritofdubai.com is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out all which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.thespiritofdubai.com will not result in any damage to your computer.

4.Product Information

4.1 All products for sale on www.thespiritofdubai.com are subject to availability, if for any reasons your order cannot be fulfilled owing to lack of stock, you will be advised by e-mail and/or phone and if any payment made by you, the same shall be refunded to you within 7 working days.
4.2 Every product is sold subject to the product description and supporting information such as volume, estimated delivery dates, delivery charges and guarantees.
4.3 We will take all reasonable care to ensure that all of the products, details, descriptions and prices are correct at the time when the information is uploaded onto the website.
4.4 We reserve the right to refuse orders where the product information, price or product promotions have been incorrectly published.

5.Delivery

5.1 We will deliver our products to customers in selected cities within the UAE, GCC, UK and EUROPE subject to the appropriate delivery charges being paid.
5.2 All delivery times are only estimates and shall not be guaranteed.
5.3 Delivery of the goods will depend on your geographical location. In case our courier company cannot deliver the ordered goods to you because your area is out of their standard delivery zones worldwide, then we will be obliged to refund your amount and the order will be treated as cancelled.
5.4 We offer a standard delivery service which aims to deliver the goods within 14-21 working days, however no guarantee is made by us.
5.5 We will make every effort to deliver goods within the estimated time frames; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.
5.6 Risk of loss and damage of products passes to you on the date when the products are delivered or on the day of first attempted delivery by us.

6.Orders

6.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. All orders are subject to availability and acceptance by us, which shall be confirmed by an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The Contract between us shall only be formed once we have sent you the Dispatch Confirmation.
6.2. We will not process your order until payment has been received in full in accordance with the provisions of section 7.
6.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
6.4. We are entitled to refuse any order made by you without assigning any reason.
6.5. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorized user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
6.6. In order to contract with The Spirit of Dubai FZC you must be at least 18 years of age and possess a valid credit or debit card or paypal account of a bank acceptable to us and in a method acceptable to us as set out in Clause 7.6

7.Price and Payments

7.1 Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
7.2 Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
7.3 All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment then you will be notified of this at the check-out stage, or shortly after placing your order.
7.4 By submitting an order to us through our site or any other site that is redirected to our website, you are confirming that the payment details provided on your order are valid and correct.
7.5 Prices are subject to change without notice but changes will not affect orders which we have already accepted.
7.6 Payment for all Products must be by credit or debit card or paypal account. We accept payment with VISA and MASTERCARD.
7.7 Prices in certain countries will be subject to VAT.
7.8 Our website gives an option to pay via multiple currencies such as USD,GBP and EUR. If your country works with any other currencies then we are not responsible for Exchange rates that will be charged by your Bank.

8. Disclaimer

8.1 Except where explicitly stated in the Contract all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with The Spirit of Dubai FZC, and you should not rely on the existence of such a connection or affiliation.

9.Indemnity

9.1 You agree to indemnify, defend and hold harmless The Spirit of Dubai FZC, its Shareholders, directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms and conditions herein listed above.

10. Intellectual Property Rights

10.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorized by us or our licensor.
10.2 All rights on this website are owned by The Spirit of Dubai FZC and/or its owners and its affiliates. The website is for personal and non-commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

11.Contact and Company Information

11.1 Questions, comments, requests regarding these terms and conditions or our Products should be addressed to info@thespiritofdubai.com
11.2 Complaints should be addressed in writing to info@thespiritofdubai.com





PRIVACY POLICY


At The Spirit of Dubai FZC,

We are committed to providing a safe shopping environment for our customers and will not share any information given by our customers apart from delivery detail to facilitate the delivery process. To help ensure that your shopping experience is safe, simple and secure, we process all the payments through secure and trusted payment gateways.

What do We Collect?

If you are making a purchase on our website, we will require certain personal information from you in order to process your order and deliver (such as your name, delivery address, e-mail address and telephone number).
We will only pass on your personal information to third parties if it is a vital part of order processing (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not pass your name, address, email address, credit card details or any other personal information to any unrelated third party.
From time to time we may also request further information to help us improve our service to you. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

For Marketing:

You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletter or enter competitions. In such case we will ask for additional information, e.g. such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to your needs.

Why do I need login details?

By registering with or becoming a customer of The Spirit of Dubai FZC and by providing us with your email address, phone number and postal address you consent to receive communication in relation to our products, services and special offers that you may be interested in. This will usually be in the format of a newsletter. The information provided may also be used to communicate offers and products of third parties which you may be interested in.
To access your account/data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you feel concerned about your login details or think they have been lost/misused, please contact Customer Services straightaway to deactivate your account.
We do not store your card details; it will have to be entered every time you log on to the site to make an order.
If you have any question, comment or query about our privacy policy then please contact us by e-mail at info@thespiritofdubai.com.





RETURN & REFUND


Returns and Refunds

These Refund rules apply to goods purchased online through our secure website www.thespiritofdubai.com
If you have any questions relating to these terms and conditions please write to our customer services team at info@thespiritofdubai.com

» As per our policy, we do not provide cash refunds, however, we do offer product exchanges.

» A product may be exchanged for another product of equivalent or higher price value within the fourteen (14) days of receiving delivery.

» Products which have been custom engraved with initials cannot be exchanged. 

» The returned product must be in brand new condition - fully sealed, unused and untampered, satisfactory to our Management's discretion.

» If you receive any items which are faulty or damaged please return the items within 14 days and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.

Contact and Company Information

Questions, comments, requests regarding these Refund & return conditions for our Products should be addressed to info@thespiritofdubai.com

Goods in case of returns, have to be returned to the address below:

The Spirit of Dubai FZC
P O Box 513730,
Sharjah Airport International Free zone (SAIF)
Sharjah, UAE.
Tel: +971 6 5089999


www.thespiritofdubai.com is a site operated by The Spirit of Dubai FZC. We are registered in United Arab Emirates under license number 16162. Our registered address is the one stated above.

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